1. Introduction

Welcome to Uncommon Tour And Guide Association. These Terms & Conditions ("Terms") govern your use of our website and your booking of any tour packages offered by us, including honeymoon packages and group/family tour packages. By accessing our website or making a booking, you agree to be bound by these Terms.

2. About Us

Uncommon Tour And Guide Association is a Sri Lanka-based tour operator (Company Registration No: PV 00352694), offering curated tour packages for local and international travelers, including honeymoon tours and group/family tour packages.

3. Bookings

• All bookings must be made through our website, official communication channels, or authorized representatives.
• A booking is only confirmed once full or partial payment, as specified for the selected package, has been received and acknowledged by us.
• It is the customer's responsibility to ensure all details provided at the time of booking are accurate, including names, travel dates, number of travelers, and passport/NIC details.

4. Pricing & Payment

• All prices listed on our website are quoted in USD and are subject to change without prior notice until a booking is confirmed.
• Payments are processed securely through our payment gateway partner, PayHere.
• Once a booking is confirmed, the agreed price will not change unless additional services are requested by the customer.

5. Cancellations & Refunds

Cancellations and refunds are governed by our separate Refund Policy, which forms part of these Terms. Please refer to our Refund Policy for full details.

6. Changes to Tour Packages

• We reserve the right to make reasonable changes to itineraries, accommodations, or transport arrangements due to circumstances beyond our control, including weather, safety concerns, and supplier availability, while aiming to provide an equivalent experience.
• Any significant changes will be communicated to the customer as soon as possible.

7. Customer Responsibilities

• Customers are responsible for ensuring they have valid travel documents, including passport, visa, or NIC, required for their tour.
• Customers must disclose any medical conditions, dietary requirements, or special needs at the time of booking.
• Customers are expected to conduct themselves responsibly and respect local laws, customs, and the safety guidelines provided by our guides.

8. Liability

• Uncommon Tour And Guide Association will make every reasonable effort to ensure a safe and enjoyable tour experience.
• We are not liable for loss, injury, delay, or damage caused by circumstances beyond our reasonable control, including natural disasters, weather conditions, third-party service failures, or actions of local authorities.
• Our liability, where applicable, is limited to the amount paid for the specific tour package booked.

9. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Uncommon Tour And Guide Association and may not be reproduced without prior written consent.

10. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Governing Law

These Terms are governed by the laws of Sri Lanka. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

13. Contact Us

For any questions regarding these Terms & Conditions, please contact us at info@uncommontours.lk or +94 77 915 5666.

Introduction

Uncommon Tour And Guide Association ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you visit our website or book a tour package with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

• Personal identification information: name, email address, phone number, nationality, passport/NIC number where required for booking purposes.
• Payment information: processed securely via our payment gateway partner, PayHere; we do not store your full card details on our servers.
• Booking details: tour package selected, travel dates, number of travelers, and special requests.
• Technical information: IP address, browser type, device information, and website usage data collected via cookies and analytics tools.

How We Use Your Information

• Process and confirm your tour bookings.
• Communicate with you regarding your booking, payment, and travel arrangements.
• Provide customer support.
• Send you updates, offers, or promotional information only if you have opted in.
• Improve our website and services.
• Comply with legal and regulatory obligations.

How We Share Your Information

We do not sell your personal information. We may share your information with payment processors such as PayHere, service providers involved in fulfilling your tour, and government or regulatory authorities where required by law.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Payment transactions are processed through PayHere's secure, PCI-DSS compliant payment gateway.

Cookies

Our website may use cookies to enhance your browsing experience and analyze site traffic. You can control or disable cookies through your browser settings.

Your Rights

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal and contractual obligations.
• Withdraw consent for marketing communications at any time.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at info@uncommontours.lk or +94 77 915 5666.

Overview

At Uncommon Tour And Guide Association, we want every traveler to feel confident when booking a tour package with us. This Refund Policy explains how cancellations and refunds are handled for bookings made through our website or via our payment gateway, PayHere.

Cancellation & Refund Terms

• Full Refund: If you cancel your booking 30 days or more before the scheduled tour/departure date, you are entitled to a 100% full refund of the amount paid.
• Less than 30 days before departure: Cancellations made within 30 days of the scheduled tour date are not eligible for a refund, unless otherwise agreed in writing by Uncommon Tour And Guide Association.
• No-shows: Customers who fail to show up on the scheduled tour date without prior cancellation will not be eligible for any refund.

Refund Method

All approved refunds will be issued back to the original payment method used at the time of booking. Refunds will be credited to the same payment-initiated media, card, or account through which the payment was made. We do not issue refunds via cash, bank transfer, or any alternative method other than the original payment channel.

Refund Processing Time

Once a cancellation request is approved, refunds are typically processed within 7-14 business days, depending on your bank or card issuer's processing times.

How to Request a Cancellation/Refund

To request a cancellation or refund, please contact us at info@uncommontours.lk or +94 77 915 5666. Please include your booking reference number, name, and reason for cancellation in your request.

Exceptional Circumstances

In cases of unforeseen circumstances, including natural disasters, government travel restrictions, and extreme weather, Uncommon Tour And Guide Association may offer rescheduling options or partial refunds at its discretion, even where standard policy terms would not otherwise apply.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Refund Policy, please contact us at info@uncommontours.lk or +94 77 915 5666.